Prado Electonic Ciggerette

was lead to believe that our bill would be a total of $24.85. found out yesterday on November 17 2010 that another bill of $149.90 was taken out of our account without our permission and without our knowledge, it caused us not to have enough for our rent money and now we face eviction because of this if we do not come up with the rest of the money. My husband has yet to receive his confirmation email for the Prado e-cigg. We were told that we would have 14 days to return the product if we were unhappy with it, when we tried we were told that we only had 10 days to return the product not the 14 days that we were informed we had. Too boot, we found out that the costumer service phone line/office is only open till 4:30pm and are closed on the weekends, what kind of costumer service is that I ask? When you do call you get laughed at, they refuse to let you speak to the supervisor and tell you to call back, when you do call back at the time your told, you are yet again told that you can not speak to the supervisor and to call back again, and every time you do this you get the same reply “you can not talk to my supervisor at the moment, please call back in an hour” You get hung up on by the so called costumer service they wont give you their names or reference codes, they wont give you the supervisors name either or a phone number to contact the supervisor as well. Someone needs to contact me ASAP about this, my husband and I not only want our money back but we need it back to pay our rent!!!!! and we want to be compensated for the $29.00 fee for our rent check that bounced, it is only fair and just because none of this would have happened if the company was HONEST and upfront and did not rip us off and hit us with a $149.90 fee out of nowhere and we want to be compensated for the $24.85 originally spent on the Prado and we will send the damn thing back to you. Contact me ASAP, you have my email here is my phone number 860-885-4466 I am expecting someone of authority to contact me soon and fast.
thank you
==Lea
P.S how can anyone agree to the terms and conditions if there is no such box for us to click on that says I agree? and how can we even read the terms and agreements when the page jumps to the next page without a warning, it just skips right ahead...oooh and having the words TERMS AND AGREEMENTS in dark charcoal gray on a black background is a bit ridiculous if you ask me. You promise 100% satisfaction Guaranteed....FALSE I am a 100% unsatisfied as is my husband, our neighbor and his wife and THOUSANDS of people that I have found online. in your disclaimer they talk about how they rely on honesty...HA what a joke....what honesty I ask? When you call customer service why are we not allowed to talk to a supervisor? why are we not allowed to know who owns the company and the website? why are we not allowed to know who the board of trustees are or the CEO? Why are we not allowed to know who the company and website is licensed through?
I wonder if you have ever heard of False Advertisement and that you CAN be sued for that to? If I do not receive satisfactory answers and result I will press charges, contact the media, and get lawyers and file a class action suit against Prado. I will kick up a storm and cause a fuss over this until I receive results. And I hope that Prado realizes that it is my right as a citizen and a customer to speak with a supervisor when asked, it is my right to know who is the owner and where the company is licensed through and who is on the board of trustees and that if refused only gives me more ground for a class action suit. If it has to go that far not only will you end up having to pay for the $203.75 owed to my husband and I, but you will end up having to pay for all the legal fees as well.
Hope to hear from someone soon, yours truly
Lea


P.S.S I have looked everywhere for an email address for Prado. unfortunately I have been unable to find one for them. If one is found please let me know what it is. Thank you.