Blu by Best Friends

Patronized this restaurant based on Miami Herald Deal Saver coupon $30 of food for $15 purchase. Had purchased 2 coupons Feb 2013 (one for me and the other a gift) and 1 in March 2013--total of 3 coupons.

So food was good and service was decent first visit.

First visit April 2013 and I used 1st coupon without issue. On second visit on 6/21/2013, was told 2nd coupon was already used.

Restaurant was dishonest and would not honor Deal Saver coupon tendered 6/21/2013 (2nd one) stating it was already used based on a handwritten notation on a printed list of their coupons.

Manager told me I had to either pay full price for meal or use 3rd one (Mar 2013 purchase).

Showed manager coupons on iPhone from account showing 3 purchased and 2 remaining. Manager did not care. Manager demanded I email him remaining 2 coupons--Feb and Mar 2013--which I did.

So I didn't get the $30 worth of food for $15, which is what each coupon represented.

Manager's handwritten list showed both Feb 2013 coupons were checked off by handwritten notation when restaurant was patronized 1 time prior to 6/21/2013. March 2013 coupon was not notated on the printed list as tendered.

Contacted Miami Herald Deal Saver rep and was told that none of the 3 coupons purchased for Blu were entered into their computer tracking system as used by the restaurant.

You would think the customer is always right. What a disappointment as the manager was arguing with us in front of the entire restaurant that we were wrong and he was right--outrageous.

Will never patronize this restaurant again. Obviously Blu practices bait and switch tactics.