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Scam: #1786

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  • Posted By: Anonymous
  • Submitted: 12/28/2010
  • Severity: 10
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Cheap UGG Boots on Sale

Counterfeit UGG Products

This site is listed under so many different names it isn't even funny. Scroll down to see the wesite we used and all the other listings.

My daughter order herself these UGG boots thinking she was getting a sweet overstock deal....When we received the product and realized it was substandard and a counterfeit product I wrote to "SS Fashion Store" about returning the product (see policy below). Nowhere in their policy below does it state you will only get 50% of value returned to you if you decide you don't like the product and wish to return it. It only discusses flaws, etc. Plus they are also going to deduct the shipping fee (which was free initially) - which in orther words means don't bother trying! In addition, the representative indicated it would take 2 months before I would see a refund. I decided to save my daughter a lot of grief and sell them at a consignment store - when all is said and done the amount we get get will be about the same!

They present themselves as an american store, but in reality they are out of Bejing, China....no wonders my credit card company put a fraud alert on my cards! This should have been my first clue, but I released the hold and allowed them to ship anyway.

http://www.cheapuggsbootsonsales.com/

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Shipping & Returns
Please read the following terms carefully before you place your order. Our service team will provide after-sale service according to these terms when your transaction is approved.

Tracking
Our service team will email the customer the tracking no. together with the site where they can track their order after the order has been dispatched.We kindly advise the buyer to check their email or the shipping status of their order from time to time,and contact their local post office when they are available . If the package has been returned to us due to no one signing for it,we will not accept full refund on it. If the customer still want the returned order,then they are responsible for the reshipped freight which is depended on weight of the commodity.

Return
1. If you want to return the products, please contact us within 7 days after receiving it, and inform us the reason for the return. If there are severe quality problems, please kindly show us some pictures of the express receipt and the products which can reflect the defects.
2. Products with serious quality problem can be returned and replaced. We will reship the goods after you provide us with enough proof. However, full refund cannot be accepted.
3. If the products were damaged by human factors, we would not accept the return.
4. Before returning the goods, please ask us for the return address. If the parcel was lost due to the incorrect address,we wouldn't replace your order any more. If your order were returned to us due to incorrect address or nobody signs for it, we won’t offer full refund. What’s more, we will arrange the reshipment after we receive the returned goods and you should pay for the extra cost.
5. We will not offer full refund if you refuse to sign for the parcel on purpose except we reach an agreement. When we receive the returns, we will refund you but with a deduction of the postage.

Replace
1. The goods can be exchanged in the circumstances of un-used and in the original condition with all the original packaging and labels.
2. If we send your order in the wrong color, size or style and you want to change it, please contact us within 15 days after receiving the product. Replacement cannot be accepted after 15 days.
3. Before returning the goods, please ask us for the return address. If the parcel were lost due to the incorrect address?then we wouldn't replace your order any more.
4. We highly advise you choosing traceable postal or courier service so that we can track the parcel online. What’s more, the tracking info will be the proof of our on time reshipment.
5. Any extra cost for the replacement should be on the purchaser, especially the shipping fee.
6. If the product of your order is out of stock on the ETD, we will contact you for the replacement. The price of the replacement can be a little higher than the price of your original order, but it should be within 6%.

Refund
1. If there is slight flaw with the goods but didn’t affect daily use, we will offer partial refund as compensation
2. If you can prove that there are severe quality problems of the products, we can offer you full refund in the circumstances of no replacement.
3. If you don’t receive any tracking info of your package after 25 days, we will refund you for the full amount.

Insurance

Over 99% of the items will be delivered safely.You don't need to pay extra money for the insurance, the shipping company will be responsible for all the items they undertake. In case your item get lost or damaged, we will be responsible for half the loss.

Warm Reminding
Kindly be noted the payee on your bank statement will not be our site,but XIUCHANG *BEIJING* KEJ BEIJING CHN,which is our e-bank billing address.Pls feel ease!

As the payment is according to the foreign exchange fluctuation,the payment may have a little diffenert from the price on our website,please make sure you accept it before order.Or you can email us at:ssfashionstore@gmail.com

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Counterfeit UGG Products

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